Orders & Returns


Orders & Enquiries

To place an order, or for more information on items showcased on this site, please call +44 (0)1584 841210 or email info@vavasseur-antiques.com. Alternatively, you may complete and return the contact form below.

Payment

Our preferred method of payment is via bank transfer. However, we also accept payment via PayPal (NB: buyer responsible for fees) or by cheque. Please note that orders will not be despatched until payment has cleared.

Shipping

All orders will be sent out professionally packed and via a trackable signature method.  Carriage expenses will be recharged at cost. Please note that buyers are responsible for in-transit insurance to cover loss or damage – we are happy to arrange this and to include the fee in the carriage cost. Please contact us to discuss your preferred delivery options. Alternatively, should you wish to collect your order, we would be delighted to see you!

Our Guarantee

Acquiring any item without the benefit of an inspection implies a responsibility by the vendor to accurately and fully describe it. We seek to do just that, whilst also bringing to each item and its description a rather more personal and subjective commentary based on many years of experience, appreciation and research.

Any acquisition is on an approval basis and the purchased item may be returned, in its original condition, within fourteen days from receipt. Unless the item is misdescribed, return carriage costs are the responsibility of the buyer and we strongly recommend that a trackable signature method of shipping is used as we cannot be held responsible for items lost in transit. Please do contact us to discuss a possible return before despatch.

We offer free servicing on all items for a period of twelve months from invoice date, excluding parts and materials.  Carriage costs are the responsibility of the buyer.

Finally, we are always available to discuss items and answer any questions.

DISCLAIMER

At the risk of stating the obvious, we cannot guarantee the accuracy of antique instruments and all purchasers are urged to use common sense when utilising such items.

TO DISCUSS ITEMS SHOWCASED WITHIN THIS SITE, OR FOR ANY OTHER QUERIES, PLEASE COMPLETE AND RETURN THIS FORM